Managed IT Services

IT Support and Services

As part of our IT managed support services, Syscom can provide:

• 24 x 7 remote network monitoring
• On-site/remote support
• IT support for remote workers
• Backup service
• Managed security
• User permission and access rights
• Microsoft 365 support
• Server support
• Hardware support and maintenance
• Installations and upgrades
• Managed print

Our support helpdesk fixes over 90% of queries remotely without the need for a visit by one of our engineers.

We offer a helpful and friendly helpdesk service for our customers when they need it. Our team of highly experienced experts will listen to your problem, query, or concern, diagnose any issues, and then find an appropriate solution.

Expert knowledge on hand when you need it

IT managed support and services for end users

Our dedicated IT support teams provide the trusted, technical and professional support your end users need.

By providing end-user support remotely, we deliver fast, efficient and cost-effective solutions.

If required, we can manage the entire end-user computing experience from beginning to end, sourcing and configuring equipment as part of a turnkey solution that covers IT maintenance and support. 

24/7 Remote Monitoring

Reduce online threats with preventative maintenance

• Proactive remote monitoring
• Detect issues before they occur
• Reduce threats

As part of our managed IT services, we provide remote monitoring, which means we can detect and prevent potential issues before they impact your systems.

Our server support is proactive - our team of engineers detects and addresses issues before they threaten your business, using daily backup notifications and network infrastructure monitoring methods. By ensuring the safety of your entire IT infrastructure, you can work without disruptions, maximise performance, and reduce costs.

Managed Anti-Virus

Keep your business safe and secure

We provide managed anti-virus solutions, managing the installation and up-keep across all of your business devices.

By using anti-virus and anti-spyware software, you can protect your servers and endpoints from being entry points for malicious software. This is a must-have managed IT solution for businesses, especially when dealing with a mobile or remote workforce.

We can help you prevent all known and emerging threats including viruses, rootkits, worms, spyware and malware.

Hardware Maintenance

Keep your devices up to date

• Improve the longevity of equipment
• Gain cost savings

Preserve your hardware to keep your devices and equipment at their optimum potential. Improve longevity through the regular monitoring and preventative maintenance of IT hardware to be able to identify faults and issues before they arise, helping to extend the life of your assets.

Maintaining hardware not only extends the life of your equipment but also provides cost savings year after year due to less equipment being needed.

Backup & Disaster Recovery

Business continuity should the worst happen

• Safeguard your business data
• Fast & effective recovery if needed

Disaster recovery gives you the ability to restore your server should you experience a complete outage. This can be either on-premise or in the cloud. If the worst should happen, our disaster recovery service means you can quickly and easily return to business as normal.

As part of our business IT support services, we can take complete ownership of your disaster recovery from plan to implementation and testing, for total peace of mind. Safeguard your business from disaster by putting the right backup and disaster recovery planning in place.