Managed IT Support Services

Keep your business operating effectively

Windows Server Support

• Dedicated support engineer
  
  
• 24/7 monitoring
  
  

At Syscom, we are able to take over the complete management and monitoring of your servers. You will be assigned your own support engineer who will be your point of contact and who will get to know your business and your staff.

Our support is very much proactive, we will keep all systems up to date and any non-vital reboots will be performed out of office hours to minimise disruption to you and your staff. All this means you can relax knowing that your servers are being monitored 24 hours a day, seven days a week.

Keep your devices up-to-date

Managed IT Support for Network Devices

• Replace devices when failure occurs
  
  
• End-to-end managed service
  
  
• Latest updates

Get your business IT support from Syscom, and prevent the implications of device failure. 

As part of our fully comprehensive managed IT solutions, our hardware management services ensure that in the event of a failure, you can replace and restore your devices and remain connected. Our end-to-end managed service is designed to support and secure your architecture, protect your systems and data, and keep you up-to-date with the latest updates.

Reduce online threats with preventative maintenance

24/7 Remote Monitoring

• Proactive remote monitoring 
  
  
• Detect issues before they occur
  
  
• Reduce threats
  
  

As part of our IT support and services we provide proactive remote monitoring, meaning we’re able to detect and prevent potential issues before they impact your systems. Using daily backup notifications and network infrastructure monitoring methods, issues are detected and addressed by our team of engineers before they present a threat to your business. By ensuring the safety of your entire IT infrastructure you can work without disruptions, maximise performance and reduce costs.

keep your business safe and secure

Managed Anti-Virus

We provide managed anti-virus solutions, managing the installation across your business devices and the up-keep of the system itself. We ensure complete protection from viruses, malware and other malicious software that pose a threat to your business. We also ensure regular scans and updates are planned around your business to minimise disruption to your users.

By using anti-virus and anti-spyware software, you can protect your servers and end-points from malicious software entering your network. This is a must-have managed IT solution for businesses, especially when dealing with a mobile workforce. We can help you to prevent all known and emerging threats including viruses, rootkits, worms, spyware and malware. Anti-virus can also filter and scan incoming emails for spam, malicious attachments and other content with native support for Microsoft Outlook.

• Anti-Virus and Anti-Spyware
• Host-Based Intrusion Prevention System
• Two-Way Firewall
• Botnet Protection
• Web Control
• Cross-Platform Protection
• Anti-Phishing

Expert knowledge on hand when you need it

IT Support and Services for End Users

• Scalable & tailored to your business
  
  
• Technical & professional support
  
  
• Desktop end user support

Whether you’re looking for IT managed support alongside your own IT team, or you need to fully outsource business IT support services, our services can be tailored to suit your needs. By providing end-user support remotely, we deliver fast, efficient and cost-effective solutions.

If required, we can manage the entire end-user computing experience from beginning to end, sourcing and configuring equipment as part of a turnkey solution that covers IT maintenance and support. Our dedicated IT support teams provide the trusted, technical and professional support your end users need.

Enhance your capabilities

Hardware Maintenance

• Improve longevity of equipment
  
  
• Identify faults & issues 
  
  
• Cost savings
  
  

Preserve your hardware to keep your devices and equipment at their optimum potential. Improve longevity through the regular monitoring and preventative maintenance of IT hardware to be able to identify faults and issues before they arise, helping to extend the life of your assets. Maintaining hardware not only extends the life of your equipment, but also provides cost savings year on year due to less equipment being needed.

Business continuity should the worst happen

Backup & Disaster Recovery

• On premise or cloud
  
  
• Safeguard business data
  
  
• Fast & effective recovery
  
  

Disaster recovery gives you the ability to restore your server should you experience a complete outage. This can be either on-premise or in the cloud. If the worst should happen, our disaster recovery service means you can quickly and easily return to business as normal.

At Syscom, as part of our business IT support services, we can take complete ownership of your disaster recovery from plan to implementation and testing, for total peace of mind. Safeguard your business from disaster by putting the right backup and disaster recovery planning in place for such instances.

Improve Performance

Patch Management

• Improve software performance
  
  
• Improve user productivity
  
  
• Fix vulnerabilities
  
  

Improve the usability and performance of your system with Patch Management. As part of our managed IT support services, we fix security vulnerabilities and other bugs to ensure the improved usability of business software. This helps to improve user efficiency when using the system ultimately resulting in improved productivity and profit.