Top 5 Support Issues With Microsoft Dynamics AX

1

Performance

The performance of the system itself has been a common support issue raised about Microsoft Dynamics AX. This often becomes an issue as companies expand and build on their current operations - there are a variety of factors that ultimately prohibit the performance of their ERP solution.

Performance issues can come from many different areas such as old data, memory limit, the number of users, the number of processes running, servers, hardware or network connectivity, or even lack of infrastructure as businesses outgrow the systems they have in place.

Being able to regularly check the health of an ERP is crucial to maintaining its required performance level to run smoothly on a day-to-day basis. A good support partner will do this for you. 

As per Microsoft's Lifecycle Policy, mainstream support for AX has now been removed. However, at Syscom we offer AX support for businesses that may be experiencing performance issues and require support but are not yet ready to leave AX and migrate to Dynamics 365. 

2

Set Up Issues

Many businesses have found that their initial set up was insufficient and not what they originally wanted. The process of setting up a new system can be an overwhelming experience for many businesses due to the size, scale and cost of the solution, which makes the initial stages even more important in making key decisions and closely monitoring progress. If the implementation stage is not accurate, users of the system can become highly frustrated that their shiny new system doesn’t work in the way they wanted it to, which could result in users moving away from the system before even starting, or refusing to use it in the future. These outcomes can slow productivity, efficiency and also increase costs when needing changes made after implementation.

Your Microsoft Partner should implement your system to the highest degree of accuracy with minimal disruption to current operations which helps to reduce costs throughout the process.

3

Security and Permissions

Security and permissions issues have also become one of the biggest support topics surrounding Microsoft Dynamics AX. Have you ever heard a colleague complain about not having access to certain parts of the system? Issues with assigning users to the correct roles within the system in terms of access is more common than not. Having incorrect access for users can slow down current operations throughout the business, meaning more support calls are needed to fix the issues, resulting in further down time across the business.

Certain tools are available which are pre-built into the software to allow admin users to allocate ‘roles’, ‘permissions’, ‘duties’ and ‘privileges’ to others users, which helps to provide the right access to the right people.

Your Microsoft Partner should be quickly rectifying this simple problem of access and permissions.  

4

Training

The lack of sufficient training has become a key support topic with regards to Dynamics AX and has been accountable for holding many businesses back when trying to use their ERP system. Training is a vital aspect when introducing a new system whether it be one user or one thousand users. Without the guidance of proper training which users can also refer back to, it is highly likely that the users of a system will forget certain things over time and need their knowledge refreshing when things get changed along the way.

What also adds fuel to the fire is the fact that without correct and sufficient training, users of the system could be using it incorrectly which would understandably lead to them becoming irritated and ultimately reverting back to old methods. Not only this, but using the system incorrectly can also lead to further problems with inaccurate data due to processes being carried out in the wrong way.

5

Error/Warning Messages

We have all been there, stuck on pages, cannot get past an error message, don’t know what the error message means, the list goes on. Error messages have been found to be one of the biggest support issue areas which businesses have trouble with when using Dynamics AX. Where some error or warning messages can be somewhat helpful in directing the user down a certain path to resolve the issue, for the most part they require careful investigation and are not so easy to diagnose. These alerts can be frustrating to the users of the system if not corrected or resolved rapidly, which can lead to further issues in the future with users potentially moving away from Microsoft Dynamics AX solutions and reverting back to old methods and procedures.

Although error/warning messages can be diagnosed through the code provided, your Partner should solve the underlying issues to stop these type of warnings appearing in the future. 

AX Medic from Syscom

Dynamics AX Support

Having the right Microsoft partner is essential to help implement resolutions across your Dynamics AX system and to provide preventative Dynamics support which ensures the system is running at its optimum level all the time - especially now that mainstream support has been removed by Microsoft.

Syscom are leading experts in the recovery of failed Dynamics AX projects and strive to correct the mistakes made by other partners. Our handpicked industry experts will get to know your businesses inside and out to ensure the system is set up in the best possible way for you.

The AX Medic service is suitable for businesses that have been let down by their current Microsoft Partner and have failed to utilise their new system to its optimum potential.

Get in touch with us to discuss your situation with Dynamics AX - call on 01384 400 600, email info@syscom.plc.uk or submit a contact form below.